How to run a successful hotel in Nepal ?
1. Choose Your location Carefully.
Location plays a vital role in the success of your hotel. So what is the best location for a hotel? There’s no clear-cut answer to this question. To figure out the best option for you, turn to tourism statistics. For example, you can get info to help you understand: The number of domestic versus international visitors Whether to renovate an old hotel versus get a new place If you’ll attract tourists or businesses If you can attract group business2. Reviews Matters A Lot
Feedback can help you improve your whole property — but you can’t just rely on checkout feedback forms. After all, your guests won’t limit themselves to that. They’ll go to the internet to share bad experiences on social media or review sites. What can you do? Read all new reviews posted about your hotel and respond to angry customers with a soft reply. Remember: Word of mouth is your most powerful marketing tool. Bonus tip: Keep an eye on your competitors’ reviews, too. Use reviews to determine their strengths and their challenges. Then, make sure you’re taking the steps to thrive where they’re falling short.3. Generate great leads.
The ticket to bringing in the big bucks in the hotel industry is group business. That means you have to seek out planners and make yourself discoverable. You have to meet planners where they are and distribute your content through those channels. You can’t just count on customer referrals! With a powerful, interactive lead form, distributable across any marketing channel, Social Tables makes it easy to build your direct bookings business on your website and gain increased exposure in our venue marketplace. Not only will you show up for 100,000+ registered planners consistently looking for venues, but you’ll also be able to customize your listing so you’re putting your best foot forward for all of them.
4. Give customers an innovative experience.
The modern hotel industry is about much more than just providing accommodations and room service. You need to provide an overall innovative experience to your guests by identifying their needs and expectations. The young travelers who usually spend less time inside the hotel can be attracted by other activities. Live concerts, poolside fun, fitness classes, spas, and special culinary experiences are all among the list.
5. Keep your guests safe.
A thorough understanding of safety rules and the ability to stay calm in an emergency situation are both crucial. Keeping your guests safe and secure should always be your biggest concern.
Make sure all sprinklers and smoke detectors are in working condition, hygiene and cleanliness are maintained in the entire hotel — especially in the kitchen — swimming pools are cleaned regularly, room service is up to date, and guests complaints are top priorities.
6. Communicate, communicate, communicate.
Communication is the most crucial skill for a hotel team. A hotel manager should train their employees to communicate to reduce errors and miscommunication. Good communication means that you’re listening to your guests, understanding their problems and valuing their feedback. Great communication from every team member can easily impress a guest and turn them into a loyal customer.
7. Be observant.
To provide the best experience to your guest, be highly vigilant to every minor detail of the hotel. It ranges from greeting your guests with a smile on your face to putting fresh flowers in the vase of the hotel lobby, providing impeccable customer service, serving fantastic food, keeping properly folded napkins, maintaining an efficient checkout, and so much more.